Product support

Neuro Innovations

Therapists Toolkit

EMDR Software

TECHNICAL SUPPORT

The most common questions and issues are answered on this page. We are also starting to develop a product support FAQ section....

How do I find out what my unlock codes are?

To see a list of the unlock codes assigned to you please use this utility on our user support utilities page or let us know. The userid and password are the same as those that you use to access downloads. Specially discounted purchases or other non-standard licensing or purchasing arrangements are not covered by this utility. If afected you will need to get in touch with us or see your eMail archives for unlock eMails previously sent to you.

Unlocking - all products

You are entitled to 1 free additional unlock code per product as part of the basic licence fee. This additional code must be for for your use only on a system that you personally own and are the main user of.

Unlock keys are user and machine specific. The user code must therefore be sent from the machine that you wish to install the software on and when logged in with your userid. You need administrator rights when installing most software therefore increase your access rights rather than logging in as the administrator. If you don't, the user code that you send us will be for the administrator account rather than for your account.

Installation generally

Most products require the presence of the Dot Net Framework. If the framework is not present on your system already you will be informed during the installation process. If the framework has yet to be installed you will need to install it before installing our products. A download link will have been sent to you.

I can't run MSI installation files (Some versions of Linux / some versions of Mac Windows Emulators), I can run exe files

Just let us know which product you're trying to install and we wil send you an exe setup file. The exe setup files are also present on the installation CD as of May 19th 09.

Uninstalling a product to install the latest version

Before uninstalling ensure that you have downloaded the latest version. For the download link please refer to the eMail that we sent you after purchase. Autoupdate is the most effective way of getting and installing the latest version of whatever you have installed.

Click on "Start" (Bottom left hand side of your desktop)
Click on "Control Panel"
Click on "Add or Remove programs"
Find the product you wish to uninstall (they generally begin with "v")
Select the product and click on "Remove"
Follow the onscreen instructions

Vista / WIndows 7

Click on "Start" (Bottom left hand side of your desktop)
Click on "Control Panel"
Click on "Programs and features"
Find the product you wish to uninstall (they generally begin with "v")
Select the product and click on "Remove" or "Uninstall"
Follow the onscreen instructions

EMDR Pro

EMDR Pro has its own support page. Click here for details...

Tactile Units - What if they get damaged and need repair / servicing?

For servicing and recycling options please see the Tactile Unit page. More...

Why no free demos?

Most of our products are designed to facilitate psychological treatment and by definition are generally used on a short-term basis as part of a change process. Given that change can occur very quickly (sometimes in a matter of hours) we cannot provide free evaluations.

EMDR, Hypnotherapy and Hypnosis in High Wycombe and Central London | () | Psychotherapy, hypnotherapy and hypnosis in High Wycombe