Product support

Product Support

Our product range is highly stable and requires very little in terms of ongoing support. However, the most common questions and issues are answered on this page.

Click here to see the current wish list for all products.

Unlocking - all products

You get one free additional unlock code per product as part of the basic licence fee. Thereafter there is a small charge for additional codes.

Unlock keys are user and machine specific. The user code must therefore be sent from the machine that you wish to install the software on and when logged in with your userid. You need administrator rights when installing most software therfore increase your access rights rather than logging in as the administrator. If you don't, the user code that you send us will be for the administrator account rather than for your account.

Additional unlock code request: All products

Installation generally

Most products require the presence of the Dot Net Framework. If the framework is not present on your system already you will be informed during the installation process. If the framework has yet to be installed you will need to install it before installing our products. A download link will have been sent to you.

I can't run MSI installation files (Some versions of Linux / some versions of Mac Windows Emulators), I can run exe files

Just let us know which product you're trying to install and we wil send you an exe setup file. The exe setup files are also present on the installation CD as of May 19th 09.

Uninstalling a product to install the latest version

Before uninstalling ensure that you have downloaded the latest version. For the download link please refer to the eMail that we sent you after purchase. Autoupdate is the most effective way of getting and installing the latest version of whatever you have installed.

Click on "Start" (Bottom left hand side of your desktop)
Click on "Control Panel"
Click on "Add or Remove programs"
Find the product you wish to uninstall (they generally begin with "v")
Select the product and click on "Remove"
Follow the onscreen instructions

Vista

Click on "Start" (Bottom left hand side of your desktop)
Click on "Control Panel"
Click on "Programs and features"
Find the product you wish to uninstall (they generally begin with "v")
Select the product and click on "Remove" or "Uninstall"
Follow the onscreen instructions

EMDR Pro

EMDR Pro has its own support page. Click here for details...

Tactile Units - What if they get damaged and need repair / servicing?

For servicing and recycling options please see the Tactile Unit page. More...

Why no free demos?

Most of our products are designed to facilitate psychological treatment and by definition are generally used on a short-term basis as part of a change process. Given that change can occur very quickly (sometimes in a matter of hours) we cannot provide free evaluations.

EMDR, Hypnotherapy and Hypnosis in High Wycombe and Central London | () | Psychotherapy, hypnotherapy and hypnosis in High Wycombe