Neuro Innovations: EMDR Pro 3.x Support

EMDR Pro Support Resources

Resources

Download the user manual for version 2.9 for printing (Approx 1.5 MB PDF format)

Online user manual for V3.0. Click here to view. Updates to V3.0 have been documented.

Current issues list

User Area - shared images / audio files

FAQ's and resources

How to unlock EMDR Pro in detail

Click here for step by step instructions with diagrams (PDF format 200K)

After installing:

If you are connected to the Internet

click on "Help" / "Unlock" at the top of the screen
enter your name and eMail address in the spaces provided
click on the "Attempt to send automatically" button

If you are NOT connected to the Internet

click on "Help" / "Unlock" at the top of the screen
then click on the "Copy to paste buffer" button at the bottom of the screen
enter your eMail address / name in the form above
in the "User ref" field press "Control" and "V" on your keyboard at the same time
then click on the "Send" button
an unlock code will be eMailed back to you within 48 hours

You will receive an unlock eMail that will contain details of all products registered to you that will also include download details.

If you have already downloaded the installation file or have an installation CD you don't need to do so again. The redownload details are provided to enable you can upgrade to the latest version if there has been a version change since you originally downloaded or installed from CD.

Then do the following:

Select the unlock code text by:

double clicking somewhere within the following unlock text itself eg SDFSFSFSDF
click your right mouse button (or right track pad button since you have a laptop)
select COPY
open EMDR Pro
select Help / Unlock (top of screen)
where it says "paste unlock code here", right click in the white box to the right, select paste
click on the unlock button just below

If the process worked you will be told that the software is unlocked

Close EMDR Pro
Reopen EMDR Pro

The text at the top of the screen should say "EMDR Pro registered version".

How do I get a new new unlock code

The best way is to download the latest version and click on Help / Unlock when connected to the web. To manually make a request please use the form below remembering to include the name / eMail address used originally when you made the purchase. Because the request is processed manually don't expect an instant response.

Name
User Ref

How do I upgrade to the latest version

To check to see if you have the latest version click on "Help" then "Check for updates". Refer to your original download eMail for download instructions if you need to upgrade.

NB When deinstalling / reinstalling any files that you added and your user profiles (settings) will not be removed.

Assuming you have already installed the following apporach allows you to reinstall the previous version should you so desire (not that you will want or need to!):

optional: note down the version number of your current installation (Help / About) eg 2.6.6.a
optional: rename your current installation eg file to {whatever-you-called-the-file}_2_6_6_a.msi
download the latest version using the link within your original download eMail (as for a new link if your link is out of date)
uninstall by clicking on "Start / Control Panel / Add or remove programs", scroll down and find "vEMDR", click on "Remove", close the control panel when done
double click on your new installation file to reinstall

Is the user manual available for printing?

Multiple backgrounds / animated gifs / auto compression explained

The slideshow background effect is a new feature in V2.9.5+ and replaces the previous approach of using very large animated gif files which tended to slow tracking down considerably.

When the quality setting is at 100% the background files are displayed "as is" without any form of compression or standardisation. You need to do this if you wish to display an animated gif file. If you don't set the quality to 100% the auto compression facility will compact the animated gif file into a single image. The disadvantage of loading files "as is" is that they will be of differing sizes and qualities. This means that it can be difficult to maintain a constant tracking rate.

In most cases you can keep the quality level to the default (about 40%) which means that all files are automatically compressed by 60% and made the same size. This is all done in memory so does not affect your original files at all. Tracking then remains totally constant regardless of the size or quality of the original files.

If your original files are very small or already highly compressed then you should consider increasing the quality setting to a higher value. When you change the quality setting you will see the effect instantly applied to the current background image.

To repeat one image throughout the slideshow generate copies of the file in windows explorer and use the control key to select the files individually.

To see what files are currently loaded click on the filename in the GUI.

Corrupted files are simply skipped when the files are initially loaded.

You can't select different files from different folders - they all need to be in the same folder.

If you want to use large animated gifs consider loading them into the large media view and select "Maximise". This does not slow tracking at all. Another option is to resize the large gif files so each individual frame is eg 500 by 300 pixels. EMDR Pro will then automatically resize the ani gif to fit the screen if the file is being used as a background image.

Are the keyboard shortcuts available for printing?

Keyboard shortcusts on 1 page for version 2.8 (Approx 50K PDF format)

How do I install the new manual without needing to redownload the installation file?

The user manual within EMDR Pro has now been rewritten and updated to include all V2.8 features. Click here to preview. Updates to V2.8.7 have been documented.

Click here to install a replacement for your current c:\cs\vemdr\bin\help.chm file without needing to redownload the installation file (self-extracting zip file).

How do I enable transparency?

In the image menu part of the GUI click on the word "Opaque" and it will will change to read "Transparent". If you have a background image loaded alter the % visible to anything other than 0%. (0% automatically disables transparency for the benefit of the majority of users).

NB Enabling transparency adds a significant overhead to the work that your processor has to do in order to generate smooth movement hence it is advised that you only enable tranparency if you have a fast system. If movement becomes slow or jerky or there is too much sound from your laptop's cooling fan then don't enable tranparency.

NB When you first load a background image tranparency is automatically disabled for the benefit of the majority of users.

This is the difference between transparency being enabled V disabled.

Not all images are capable of supporting transparency eg JPG does not, GIF does but only if a transparency colour has been set. Transparent images will typically have a neutral background colour such as white.

The following webpage tells ypou how to enable transparency in a gif file with Paint Shop Pro More...

Where's the user multi-media library?

This is available only on the installation CD. Click here to create the same folder stucture of your hard drive.

This is the DOS code that is run:

md C:\CS\Shared md C:\CS\Shared\Audio md C:\CS\Shared\Image md C:\CS\Shared\Video pause

How do I use the multi-media library

V2.4/2.6 Click here for detailed instructions for versions 2.4/2.6.

V2.8+ In version 2.8+ the presence of the shared library is automatically detected and the default paths are adjusted accordingly. To disable this uncheck the checkbox in the options window.

Where did my beeps and images go?

In the first version of version 3.0 only the installer seemed to be skipping the creation of the folder that contains beeps / images and video files. We have now corrected the problem in the installer.

If you deinstall ("Start" then "Add/remove programs"), redownload and reinstall the beeps and images will reappear. You do not need to re-enter your unlock code.

To correct the problem yourself if you so desire you can do the following:

Create a new folder called C:\CS\Shared

Move C:\CS\Audio C:\CS\Image and C:\CS\Video into C:\CS\Shared.

If you click on the link below and save the following batch file to c:\CS and then select "Run" the above will be done for you automatically.

In Internet Explorer click here, save to c:\cs and then select "Run"

The above issue is not present in the current version of the Version 3.0 installer.

How do I use my PC as an amplifier

I want to use headphones for my client but want my voice to come through as well. How do I do this? Full instructions are given here

More resources / FAQ's soon

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