Support: Frequently Asked Questions

EMDR Tactile Units     List of Categories
Tactile Units for use with EMDR Pro are available as an option when purchasing the Therapists Toolkit. They are USB powered and software controlled. A stand-alone utility designed for testing the units is provided so the units can be used on a PC that has not had EMDR Pro installed on it.



  • After I plug my Tactile Units in there is a delay before EMDR Pro or the testing utility can acces them of about 10 seconds. Is this normal?

    Yes. That is normal behaviour. Windows needs time to locate the correct hardware drivers. Typically this is a few seconds. It helps if you use a specific USB consistently.

  • If I unplug my units and plug them into a different USB port whilst keeping the EMDR Pro open the Tactile Units no longer buzz. Is this normal?

    Yes. That is normal behaviour. Close EMDR Pro and reopen to use the Tactile Units via a different USB port. The same applies to the stand-alone testing software.

  • Can the tappers be used without a computer being present?

    No. They are USB powered and software controlled.

  • Do the Tactile Units work with Macs?

    Not yet. They function only with EMDR Pro and EMDR Pro does not currently function on Macs.

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